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Massachusetts, United States (remote)
9 days ago


Territory: Remote, Boston – Northeast Region

Candidates must be based in either the Boston area, Southern Maine, New Hampshire or Rhode Island to be eligible for consideration.

Travel Percentage – 50% overnight travel

Sartorius is seeking a dynamic entrepreneurially spirited Field Service Automation Engineer based remotely within the Boston – Northeast Region.  In this role you will be supporting cutting edge equipment; the ambr system, (this is a unique product on the market).  You will act as a trusted partner supporting customers with management of installations & commissioning, calibration, and preventative maintenance across a range of systems.  For more information on the ambr system please click the link below.

What you can look forward to accomplishing:

  • Installation & commissioning, calibration, preventative maintenance, and break fix repairs across a range of systems
  • Responsible for maintaining fault finding data, and feedback of product performance data to customers and internal groups within Sartorius
  • Follow all service procedures to ensure that Sartorius’ customer information and product software/configuration is up to date and accurate
  • Keep accurate records of time, expenses and work performed
  • Make independent decisions regarding the repair of field equipment based on service level agreements and customers support contract agreements/details
  • Acquire in-depth product knowledge and demonstrate self-improvement
  • Escalate system issues that cannot be resolved to the relevant Product Support Engineer, Customer Support Engineer, and the Hardware Resource Coordinator



Associates/Technical Trade, Bachelor’s Degree in Electronics, Biomedical or Mechanical Engineering, or related field or military equivalent experience

  • 1+ years of field service experience servicing electromechanical/ electronic/ optical/ robotics equipment
  • 1+ year(s) experience working with voltages up to 480VAC/208VAC 3 phase power
  • 1+ year(s) experience of configuring PCs and installing software packages such as such as control software smart motors and electrical drive modules

 Additional Skills:

  • Strong electro-mechanical troubleshooting skills
  • Strong computer skills with fundamental knowledge of computer
  • Good customer relations and communication skills, both written and oral
  • A good understanding of mechanical/electrical drawings
  • Ability to read, understand and successfully follow medium to highly complex work instructions 
  • Proven problem-solving skills

Preferred Experience:

  • An understanding of both Mammalian and Microbial cell cultures
  • Knowledge of bioreactors and their use to grow cell culture
  • Knowledge of ‘clean’ applications, i.e. GMP/Microelectronics/food processing
  • Experience working in a test of field service/support environment within high-tech engineering/manufacturing company – ideally on capital equipment

What we offer:

Sartorius’ ambition is to simplify progress in the bio-pharmaceutical industry to help translate scientific findings into new therapeutics faster and more efficiently. Nearly 10,000 employees at more than 60 sites are working together on achieving our goal: Better health for more people. And together, we have grown strongly over the past years. Enjoy the advantages of working with a global player:  

  • Opportunity for international career development:
    a global network offering seminars and training sessions, expert and manager career paths
  • Open and highly collaborative culture: mutual support within teams and working as equals, team spirit and international collaboration
  • Work-life balance: Working from home at many sites
  • Intelligent working environment: working in smart buildings with the latest technology and equipment
  • Ambitious goals: Sartorius plans to double its sales revenue approximately every five years and expects to grow its global team to approximately 15,000 people in 2025

All qualified applicants will be considered for employment without regard to race, color, religion, sex or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.

Please view equal employment opportunity posters provided by OFCCP here.

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We look forward to receiving your application

Job Information

  • Job ID: 67824626
  • Workplace Type: Remote
  • Location:
    Massachusetts, United States
    Maine, United States
    Maine, United States
    Maine, United States
    Maine, United States
    New Hampshire, United States
    New Hampshire, United States
    New Hampshire, United States
    New Hampshire, United States
    Rhode Island, United States
    Rhode Island, United States
    Rhode Island, United States
    Rhode Island, United States
    Rhode Island, United States
    Bohemia, New York, United States
  • Company Name For Job: Sartorius
  • Position Title: Field Service Engineer - TAP (Ambr)
  • Job Function: Biotech Robotics,
  • Job Type: Full-Time
  • Job Duration: Indefinite
  • Min Education: H.S. Diploma/Equivalent
  • Min Experience: 2-3 Years
  • Required Travel: 50-75%
  • Salary: $42.30 - $42.30 (Hourly Wage)

Please refer to the company's website or job descriptions to learn more about them.

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